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CISTI'2023 - 18th Iberian Conference on Information Systems and Technologies

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Ai In Marketing: Exploring Chatgpt, Ethics, and Real-World Applications

In this article, we reflect on the use of AI in marketing, specifically focusing on ChatGPT, one of the largest language models developed by OpenAI. We discuss the benefits and opportunities of using AI in marketing, including improved efficiency and effectiveness. However, we also emphasize the importance of considering the ethical implications of AI in marketing, such as perpetuating biases, privacy concerns, and the need for transparency. The article concludes with the need for a balanced approach to using AI in marketing, where the benefits are realized while also considering the potential consequences.

Ricardo Terrinha
Polytechnic Institute of Coimbra, Coimbra Business School - ISCAC
Portugal

Francisco Cotrim
Polytechnic Institute of Coimbra, Coimbra Business School - ISCAC
Portugal

 


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